Last updated: September 29, 2020
AS Manager LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect from you or that you may provide to us, including when you visit our stayAPT Suites website at www.stayapt.com (our “Website”) and when you use our stayAPT Suites application for your mobile device (our “Application”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. We refer to our Website and Application collectively as our “Platform.”
This Policy applies to any information we collect through our Platform, including any information contained in any electronic messages between you and our Platform. This Policy also applies to any information we collect about you when you mail us or e-mail, text or exchange other electronic messages with us or when you interact with messages you receive from us, and any information we collect about you offline but that will be processed by automated means through our Platform or otherwise by us. This Policy does not apply to any other information we collect by any other means.
Information Collected About You and How It Is Collected
Information We Collect
We may collect several types of information from and about users of our Platform, including information by which users may be personally identified or information about a user that is maintained in a personally identifiable form (collectively, “Personal Information”). Specifically, we may collect:
- Identifiers, such as your name, postal address, e-mail address, telephone number, or account or user name.
- Commercial information, such as reservation or transaction history.
- The IP Address or Mobile Device ID associated with your device and the operating system used by your device.
- Payment information, such as credit card or debit card information, security codes, zip codes (for verification purposes) and other financial information used to process transactions related to our properties or services.
As you navigate through and interact with our Platform, we may automatically collect certain traffic data, usage information, and technical information (collectively, “Technical Information”) about your device, such as your device’s operating system and browser type, file information, time stamped logs regarding access times and duration of visits, and the pages of our Platform that you visit. The technologies we use for this automatic data collection may include cookies that are stored on your browser or device, small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) and other types of embedded code. We collect Technical Information to manage our content and to improve users’ use of our Platform; to count and review the number of users of our Platform and their usage patterns; to track key performance indicators such as pages accessed, frequency of access and other statistical information related to our Platform (for example, recording the popularity of certain content and verifying system and server integrity); to recognize if a user is a return user of our Platform; to store information about a user’s visits; and to remember a user’s preferences. If you are accessing our Platform through a browser, you can set your browser to refuse all or some browser cookies. If you choose not to accept cookies, you may be unable to access certain parts or pages of our Platform, or certain parts or features of our Platform may not function properly. To learn more about cookies and how to disallow or manage them, go to: www.allaboutcookies.org/.
How We Collect Information
We primarily collect information, including Personal Information, directly from you when you make a reservation or create an account with us, complete a transaction related to a stay at one of our properties, register to receive promotional materials, or correspond with us via postal mail, e-mail, or telephone. We also collect certain information automatically as you use our Platform or interact with the e-mails and other electronic messages we send to you (see section above titled “Technical Information”).
How We Use Your Information
We use the information we collect about you or that you provide to us, including Personal Information, to:
- Provide our Platform and its contents to you.
- Process your reservation requests, bookings, purchases, transactions, and payments, including by transmitting certain of your Personal Information to the third-party payment processor we use for securely processing payment card purchases.
- Create, maintain, customize, and secure your account with us.
- Provide you with information about our products and services that you request from us.
- Provide you with information or to solicit feedback about your upcoming, current or recently completed stay at one of our properties.
- Respond to your inquiries and customer service and support requests, including to investigate and address your concerns and to monitor and improve our responses.
- With respect to Technical Information, fulfill the purposes described in the section above titled “Technical Information.”
- Help maintain the safety, security, and integrity of our Platform, databases and other technology assets and our business.
- Respond to lawful requests for information through court orders, subpoenas, warrants and other legal processes or obligations.
- Enforce any contracts between you and us and to establish, exercise or defend legal claims.
- Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.
- Fulfill any other purpose for which you provide the information.
- Serve any other purpose that we describe when you provide the information and for any other purpose with your consent.
Use of Personal Information for Marketing Purposes
We may use your Personal Information to provide you with promotional and informational content about our Platform, properties and services, but only to the extent you have registered to receive such information. If you no longer wish to have your Personal Information used by us to contact you with promotional or informational content, you may opt out by clicking on the “Unsubscribe” or similar link in the most recent e-mail you received from us and by following the prompts that appear. This opt-out does not apply to information we send you as a result of or in connection with a reservation, booking, purchase or other transaction between you and us or your stay at one of our properties (for example, a reservation confirmation).
Tracking and “Do Not Track”
We use Google Analytics to track and analyze certain traffic and usage statistics regarding the use of our Platform, such as the number of visitors to our Website and users of our Application, how individuals are navigating to or accessing our Platform, users’ general geographic region information, how long individuals are interacting with our Platform, and information about the equipment individuals are using to access our Platform (e.g., browser version and operating system). Google Analytics may use a Google Analytics cookie and may collect your IP Address or Mobile Device ID as part of this service (but neither we nor Google Analytics otherwise collects or processes any of your Personal Information in connection with our use of the Google Analytics services). We use this traffic and usage information to gauge, internally, the effectiveness of our advertising efforts and to make improvements to our Platform and our marketing and promotional efforts.
For more information, please review the following:
- Information about Google’s use of information from sites or apps that use Google’s services: www.policies.google.com/technologies/partner-sites
You can opt out of our use of certain Google Analytics features by updating the “Ads Settings” in your browser (www.adssettings.google.com/authenticated) or mobile device (www.support.google.com/ads/answer/1660762#mob), by visiting the Network Advertising Initiative’s Consumer Opt-Out page at www.optout.networkadvertising.org/, or by visiting Google’s currently available opt-outs over the web at www.tools.google.com/dlpage/gaoptout/.
Disclosure of Your Information
We may disclose Personal Information to our affiliates and to any contractors, service providers or other third parties who need to know such information to provide services that we request to support our permitted uses of your Personal Information. For example, we may disclose certain of your Personal Information in connection with our use of Google Analytics (see the section above titled “Google Analytics”), we may use a third-party cloud-hosting service provider to store certain of your Personal Information securely, we may disclose certain of your Personal Information to a third-party provider of customer relationship management services, and we use a third-party payment processor to process in a secure manner any transactions you make using our Platform.
We may also disclose your Personal Information to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger, divestiture or a similar corporate transaction, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, and any due diligence review with respect to any of the foregoing transactions.
We may disclose your Personal Information to comply with a court order or other legal process, including to meet law enforcement requirements, or to respond to any government or regulatory request or audit, or to enforce or apply any contracts you have entered into with us, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others.
Finally, we may disclose your Personal Information for any other purpose disclosed when the information is provided and for any other purpose with your consent.
Correcting Your Information
You may send us an e-mail at [email protected] to request the right to view any of your Personal Information that we store and use and to correct, amend or delete any such Personal Information that is inaccurate. We will evaluate such requests on a case-by-case basis. We may not be able to delete certain portions of your Personal Information except by also deleting your account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Users Outside of the United States
Our Platform is hosted in the United States and is provided from the United States. It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms. If you are a resident of any country other than the United States, please note that by providing your Personal Information to us, you are consenting to the transfer of your Personal Information to the United States and other jurisdictions and to our use and disclosure of your Personal Information in accordance with this Policy.
California “Shine The Light” Disclosure
The California Civil Code permits California residents with whom we have an established business relationship to request that we provide a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an e-mail to [email protected] or otherwise contact us using the information set forth below. Please mention that you are making a “California Shine the Light” inquiry. Please note, however, that we do not currently disclose Personal Information to third parties for their direct marketing purposes.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by contacting us at [email protected] Please note, however, that we do not currently sell any Personal Information to third parties within the meaning of such statute.
We are not responsible for the privacy or security of any information you provide to a third-party website or the information practices used by any third-party site, including links to any third-party site from our Platform. We make no representations, express or implied, concerning the accuracy, privacy, safety, security, or the information practices of any third-party site. The inclusion of a link to a third-party site on our Platform does not constitute any type of endorsement of the linked site by us. We are not responsible for any loss or damage you may sustain resulting from your use of any third-party website or any information you share with a third-party website.
Children Under the Age of 16
Our Platform is not intended for children under 16 years of age, and no one under the age of 16 may provide any information to us or others on or using our Platform. We do not knowingly collect Personal Information from children under the age of 16. If you are under 16 years of age, do not use our Platform or provide any information about yourself to us. If we learn we have collected or received Personal Information from a child under 16 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please contact us at [email protected]
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. However, the safety and security of your information also depends on you. When we have given you (or when you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping that password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to or using our Platform. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures related to or contained on our Platform.
We post any changes we make to our Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website homepage. The date this Policy was last modified is identified at the top of the page. You are responsible for periodically visiting our Platform and this Policy to check for any changes.
“We” are AS Manager LLC, a Delaware limited liability company. To ask questions or to submit comments about this Policy and/or our privacy practices, you may contact us:
- Via E-mail: [email protected]
- Via Postal Mail: 10801 Monroe Road, Suite 200, Matthews, North Carolina 28105